Returns & Exchanges Policy
Our comprehensive commitment to precision leather craftsmanship, proper track sizing, and complete rider satisfaction.
Return Window
Riders have 14 calendar days from package delivery to request an exchange, return, or alteration authorization.
Fit Guarantee
Bespoke Made-to-Measure builds qualify for free alterations to ensure a accurate track fit.
Exchanges
Need a different size in standard jackets or boots? Quick size swaps processed upon arrival.
How To Initiate A Return Or Exchange
Request RMA #
Email support or message us on WhatsApp with your Order # and item photo to receive a Return Authorization Number.
Pack Securely
Place the unworn gear into protective wrapping with original tags attached and write your RMA # clearly on the outside.
Ship With Tracking
Hand the package to your preferred tracked air courier (DHL, FedEx, or UPS) and forward the tracking code to us.
Inspect & Resolve
Our workshop team performs quality control upon arrival and dispatches your replacement size or tailored alteration immediately.
Standard Off-The-Shelf Returns & Size Exchanges
For standard-sized leather jackets, riding boots, gauntlet gloves, and riding apparel purchased directly off our store catalog:
- 14-Day Window: You must lodge your return request within 14 calendar days of parcel delivery recorded by the courier tracking log.
- Size Exchanges: If your standard size biker jacket or racing boots do not fit comfortably, we will swap them for your requested size free of extra processing charges.
- Store Credit & Cash Refunds: Approved returns on standard stock items are credited back to your original payment method (Stripe, PayPal, or card) minus original freight costs once inspected.
Made-to-Measure & Custom Build Policy
Custom race suits, personalized colorways, and bespoke leather builds are individually cut and double-stitched to your exact body measurements:
- Free Fitting Adjustments: Because custom builds are individually crafted for your body proportions, they are non-refundable for cash. However, they qualify for 100% Free Tailoring Alterations if sizing adjustments are needed upon initial try-on.
- Measurement Guarantee: If an alteration is required, our master tailors will adjust leather panels, stretch inserts, YKK zippers, or armor pockets to ensure optimal track ergonomics.
- Fit Consultation: Our sizing desk will review your 18-point measurement chart before performing any alterations to guarantee accuracy on the second fit.
Condition & Eligibility Requirements
To preserve hygiene standards and ensure gear can be restocked or altered, returned items must comply with the following standards:
- Unworn Condition: Gear must be unworn outdoors, undamaged, free of leather scuffs, sweat marks, perfume, or road dust.
- Original Tags & Accessories: All original brand tags, CE armor inserts, titanium shoulder sliders, and knee pucks must remain attached and intact.
- Original Packaging: Returning the item in its original protective box or garment suit bag is preferred (optional), provided the gear is packed securely for air freight.
Return Freight & Customs Declaration Instructions
Guidelines for sending return packages back to our international workshop:
- Customer Freight: Return courier freight charges are paid by the customer using a tracked air courier service (DHL, FedEx, or UPS).
- Customs Declaration Label: When filling out the courier airway bill, you MUST mark the parcel strictly as "RETURNED GOODS FOR EXCHANGE / REPAIR — NO COMMERCIAL VALUE" to prevent unnecessary import taxes at border customs.
- Tracking Requirement: Always send your tracking number to support@trifectamotogears.com as soon as dispatched. Trifecta cannot be held liable for untracked parcels lost in transit.
Damaged Items & Craftsmanship Warranty
We take pride in our double-stitched full-grain leathers and heavy-duty hardware:
- Transit Damage: If your package arrives damaged or punctured during air freight transit, notify us within 48 hours of delivery with clear photo evidence.
- Workmanship Warranty: If you detect a manufacturing defect in leather stitching, lining, or zipper hardware, contact our workshop immediately for a free priority repair or replacement.